Terms & Conditions

IMPORTANT – PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING THIS AGREEMENT. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE.

General Terms

The given information accepted by VISAThing!™ , the service provider which is a Strategic Business Unit of ‘Your Trip Mate Ltd.’ is subject to these terms and conditions. By registering with us, a respective client/group of applicants is deemed to have fully accepted and understood these terms and conditions. Attention is also drawn to the VISAThing!™ Privacy Policy, which describes how VISAThing!™ deals with, and protects the personal information of Clients. By accepting these Terms and Conditions, the Clients is also acknowledging and accepting that policy.

In the case of any disputes between the English language version of the Terms and Conditions and versions in other languages, the English language version shall prevail.

Service Rules

Any prospective Client applying for a VISA through VISAThing!™ must be at least 18 years old. If he/she is under aged, must submit parents’ confirmation about his/her visa concern. It is up to the Client to ensure that they are of legal age to register for our service with authentic data and documents in his own name in their country of residence. VISAThing!™ does not retain the right to examine and confirm the identity of its Clients.

The Client/group of applicants agrees that we may process, use and record personal information only for his/her purpose which is provided in connection with the application and that such personal data may be recorded by us. Client has the right to close their application processing at the first stage if his/her documents do not leave Bangladesh and should indicate their reason/desire to close. It is subject to the refund policy.

Service Definition

  1. Applicant should apply with proper & prepared documents. As per the policy, an extra fee will be applicable if VISAThing!™ supports in preparing documents (i.e. cover letter, application fill up etc.)
  2. Standard service fee covers one time both way (send & receive) courier of passport & documents to consular office abroad. For any additional courier of passport / documents, an extra courier fee will be
  3. Standard service fee covers up to 0.5 kg of documents to send through courier. An extra logistics charge will applicable if the total documents weights more than 5kg.
  4. ‘Appealing in case of visa refusal’ is not covered under Visa Processing / Logistics Support of VISAThing!™
  5. VISAThing!™ can take any important decision (s) on behalf of applicant in emergency cases.
  6. If Visa Office / Visa Center does not accept the visa applications for any particular issues, VISAThing!TM will not be held responsible. However, VISAThing!™ will convey the information to its clients.

Privacy Policy

VISAThing!™ will only process Clients’ personal data for the purposes for which it is collected. The Client/group of applicants’ profile, information and documentation can only be viewed by the Associated Parties/Companies/Agencies/Embassy/High Commission whom we work with outside of Bangladesh that the Client should allow. Disclosure of information about the Client can be necessary if it is asked by relevant government office and law enforcement agencies.

Complaints handling

If a Client has a dispute, query or problem, he/she must contact VISAThing!™ directly within 24 hours of the event. Should the client at any time feels that he/she is dissatisfied with our service or VISAThing!™ has not lived up to his/her expectations, the client may send a complaint to us. This will be passed immediately onto the management. VISAThing!™ will handle the complaint in the shortest possible time.

Liability

VISAThing!™ is very much careful for the security of its clients’ documents. But VISAThing!™ shall not be liable for any loss, damage, no trace or torn of documents/passports. This is because, VISAThing!™ handles passports and documents with different agencies, embassies or consulates, International courier company in different countries wherever necessary, in between any accident can happen, eventually which arises directly or indirectly but the responsible Agency/party may send a letter of lost or Police Complaint Copy abiding the guidelines/laws from destination Country for respective client. VISAThing!™ cannot be held responsible for any fault/error/mistake generated by the other parties. VISAThing!™ will claim Insurance if it allows with bearer Agency’s policy. VISAThing!™ is not responsible for any consequences resulting from major incidents through any part of our service provider such as any strike, terrorist activities, political crisis, war, and saturation, natural catastrophe; which could lead to a total or partial reduction, full damage or loss of documents or to the access to its services area.

VISAThing!™ does not ensure your visa and schedule of time taken from different agencies and embassies as it totally depends on their own policy and process.

It is noteworthy that these terms and conditions shall only govern the relationship between VISAThing!™ and Client. These terms & conditions represent the whole of the agreement between VISAThing!™ and the Client, and replace any previous written or verbal agreement, communicated by VISAThing!™. Should one or more term or condition of this agreement be declared void by a recognized Court of Justice, remaining Terms & Conditions would retain their validity.

Refund Policy

An applicant/group of clients cannot be refunded once registered with us at our office. However, client has the right to close their application processing at the first stage if his/her documents do not leave Bangladesh and should indicate their reason/desire to close. In such circumstance, partial amount might be refunded. Once we send the application (s), a refund cannot be made. Besides, depending on cases, if embassy does not take the application or return the visa fee or the demand draft is not made against visa fee; in such case, the amount of visa fee might be refunded.

Copyright Issue

The Client understands that the graphic/non graphic elements/instruments/documents provided by VISAThing!™ whereas VISAThing!™ mark is used, is the trademark of VISAThing!™. No user/client has the rights to such alter, temper contained therein.

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